1. RETURNING DAMAGED OR DEFECTIVE PRODUCTS: While every care is taken to ship non defective products in a way that they do not get damaged, it may happen that a customer receives a damaged or defective product. It is the customer’s responsibility to inspect the packaging of all goods upon delivery, before signing a delivery note from the courier. If the packaging is damaged or you suspect that the contents may have suffered damage during the courier process, you need to inspect the contents and ensure that they did not get damaged before signing the delivery note. A. If products got damaged during the courier process: You have the right to refuse delivery of any product that is visibly damaged upon delivery. Please stipulate clearly that you are not willing to take possession of the goods and provide a brief description of the damage on the delivery note. We suggest that you take photos of the damaged products for record purposes. The courier company will take the products back with them and return them to MadKon. Please contact MadKon immediately to report this at info@madkon.com or on 084 254 8212. B. Damage after delivery: If damage to a product only becomes apparent after delivery, you need to report it to MadKon within 48 hours. We endeavor to solve problems with damaged items as speedily as possible. • MadKon cannot be held liable for any damages visible at the time of acceptance of delivery that were not indicated on the proof of receipt/delivery by the customer. • If damage is reported after 48 hours after delivery, it is reasonable to assume that the damage was caused post-delivery. 2. RETURNING NON DEFECTIVE PRODUCTS. If for any reason you wish to return your purchase, you may do so within 7 days of the products being collected by you, or delivered to you, provided that the product/s have not been used, are complete, in their original condition, and sealed in the original packaging. To log a return online, please email us at info@madkon.com and attach pictures of the items you wish to return and provide a reason for the return. Once submitted, we will review the request within 72 hours and contact you to make the necessary arrangements. Should you require assistance, please contact us on 084 254 8212 •For products that are not defective an administration fee of 5% of the total cost will be charged and deducted from the refund / credit amount. •In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, the customer is liable for the delivery and collection costs of non defective products. •According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty; however the online shopper will still be liable for the cost of returning the goods if they were dispatched / shipped within the 7 day period. The cost will consist of a delivery fee for the initial order, a collection fee which is equivalent to the delivery charge in your area and a 5% administration fee of the total cost. •If the original packaging has been discarded, it is the customer’s responsibility to ensure that the goods are properly packaged in the same way that they were received before being returned. The customer will be held responsible for all damages that occur as a result of insufficient packaging/protection. IMPORTANT TO NOTE: • If the product is found not to be defective, the customer will be liable for all of the transport costs and an administration fee of 5% of the total cost. • If the original packaging has been discarded it is the customer’s responsibility to ensure that goods are properly packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for. • Quality control inspection can take up to 3 working days. • Refunds can take up to 7 working days to process and an additional 5 working days to reflect in the customer’s bank account • Any items exchanged will be delivered to the delivery address that was stated on the original order. If the exchange address is different from the original delivery address you may be charged an additional fee for delivery. It is the customer's responsibility to inform MadKon should the exchange address be different to the original delivery address. • We will NOT refund or replace a product that have been used. 3. CANCELLATIONS / CHANGE OF MIND Online orders that have not yet been processed can be cancelled without any penalty. You will receive a full refund of the purchase price within 30 days of the date of cancelling the order. • Cancellations will not apply to any products that were made to specific requests by the customer. • If your order has been processed and dispatched from the warehouse, but has not been delivered to you, you may cancel the order. You will be responsible for the cost of all the courier fees involved in the transaction and a 5% administration fee of the total cost. If any of the above is unclear, please call us on 084 254 8212 and we can assist you.